Returns & Warranty – CELINEPOCKETBOOKS
At CelinePocketbooks.com, we’re committed to making your shopping experience for premium accessories seamless and stress-free. If your item doesn’t meet your expectations, our clear and customer-first return and warranty policy ensures you’re fully supported.
Returns Policy
- 30-Day Return Window – Return your purchase within 30 days of delivery, no questions asked.
- Condition – Items must be unused, in original condition, with all tags attached and packaging intact.
- Process – Initiate your return by contacting our support team with your order number and reason for return.
- Refunds – Once your return is received and inspected, we’ll process your refund to your original payment method. Please note: shipping fees are non-refundable.
Warranty Coverage
Every item purchased from CelinePocketbooks.com comes with a limited warranty, depending on the product category and material quality.
Our warranty covers:
- Defects in materials or craftsmanship
- Issues with stitching, print integrity, and fabric resilience
Warranty does not cover:
- Normal wear and fading over time
- Damage due to improper handling, accidents, or unauthorized modifications
- Incorrect care, cleaning, or exposure to extreme conditions
How to Claim
For warranty support, please reach out to our team with your proof of purchase, clear photos of the issue, and a detailed description of the defect.
Depending on the case, we may offer:
- A replacement item at no cost
- Repair guidance or technical support for minor issues
- Coordination with authorized local service partners for complex cases
Need Assistance?
Our dedicated support team is available to help with returns, exchanges, or warranty claims. For any inquiries about your purchase, visit our Contact Us page anytime. We’re here to help—starting from 2026-08-05.